AI Enterprise Operations OS
Delivery work has a system of record. It has never had a system of operation.
Zenyto is building the layer that runs delivery organisations — the questions nobody's tracker answers, the handoffs nobody's spreadsheet survives, and eventually the work nobody should have to do by hand.
Zenyto Flow is the first product, and it ships today. Project, delivery and service management for teams who bill for their work and answer to the customer paying for it.
We're onboarding a small number of design partners first — tell us about your team below.
- Status
- Blocked — awaiting vendor
- Assignee
- Neha R.
- Logged
- 6.5 h this week · billable
- Margin impact
- ₹2,40,000
Neha R. — their SFTP cert expired on the 3rd. Third time this quarter. We should re-price the renewal.
- Status
- In progress
- Owner
- Zenyto delivery team
Neha R. — we've identified the cause on the file-transfer side and are working it with the provider. Next update Thursday.
Internal notes, effort and commercials are not rendered for this audience.
What ships today
Zenyto Flow
Issue tracking with boards and workflows, without the administration overhead. Timesheets with real approval. An internal and a customer-facing view of the same work. SLAs and email intake included rather than sold alongside.
It is built for delivery organisations — IT services teams, global capability centres, BFSI technology groups — where the work is billed, the customer has an opinion, and somebody has to answer for both.
Why it's different
The questions your tracker can't answer
Most delivery teams run on an engineering issue tracker plus three to five add-ons and a spreadsheet. These are the questions that arrangement keeps failing, and what Flow does about each one.
Time is logged against the work, submitted as a week, and approved or returned with a reason. Every state change is recorded. It is part of the product, not a second tool your finance team reconciles against on the last Friday of the month.
One setting per project governs which fields, comments, attachments and status names a customer can see — and a single filter enforces it everywhere the data is rendered, so there is no second code path to drift. Preview the ticket as the customer before you share it.
Response and resolution targets run on real business-hours calendars, with your working week, your time zone and your holidays. Clocks pause and resume by rule. Requests can arrive by email and become tickets. Built in — not a separate service-desk licence.
You aren't. Client and viewer seats are free within fair use; billing counts the people doing the work. The stakeholder who opens a status page once a week shouldn't carry a full seat, and here they don't.
Just ask
Ask for what you want, in plain English
There is no syntax to learn and no filter panel to assemble. Type the question the way you would say it to a colleague — and before it answers, Flow tells you what it understood.
workingassignee IS EMPTY AND type = "Bug" AND priority IN (High, Highest)
Saying which words it could not use is the point: you are never left guessing whether it understood you. It works with no AI provider connected at all — connect one and it handles more ways of phrasing the same question. Answers become a table, a pivot or a chart, and export to CSV or PDF.
AI
AI you can scope, meter and switch off
Flow uses a model where it genuinely helps and works without one where it doesn't. If you are the person who has to sign off on what a model may read, these are the answers you are going to ask for.
An upgrade, never a dependency
Every AI-assisted path has a non-AI path behind it that returns a real answer. Asking in plain English works with no provider connected at all. A test boots the product against a deliberately unreachable model and fails if anything stops working.
Your provider, your key
Connect your own model provider and your workspace's calls go through it. Connect none and the features that can run without one still do.
Letting a model read your tickets is its own permission
Held separately from who connects integrations, and not delegable to a custom role. The person who holds the API key and the person who decides a model may read customer conversations can be different people, because in most organisations they are.
Every call is metered
Administrators see what was spent, on which feature, and against whose key — with a ceiling that stops runaway cost. Prompts and answers are not kept.
When AI acts, it is somebody
Non-human actors are identities in the permission model: each holds a role, none can exceed the permissions of the person who created it, and the audit trail records what it did as its own rather than as a colleague's.
Nothing acts on its own Today
AI assists and a person confirms. There is no autonomous mode in Flow, and when that changes it will be something you switch on, not something you discover.
Honestly
What changes when you move
| The job | How it usually works | In Zenyto Flow |
|---|---|---|
| Timesheets and approval | A paid add-on, or a spreadsheet | Native, with an approvals inbox |
| Showing a customer their work | A second project, or a status deck written by hand | The same ticket, filtered by role, previewable |
| SLAs and email intake | A separate service-desk product and licence | Included |
| Read-only stakeholders | A paid seat each | Free |
| Setting up a project | Schemes, permissions matrices, an administrator | A template and a four-step wizard |
Built for what comes next
The operations layer, and the architecture already under it
Flow is the first piece of something larger: an operations layer where routine delivery work is proposed, checked and — where a team wants it — carried out, without anyone stitching four tools together to make it happen.
We are not claiming that today. What exists today is the groundwork it needs, and we would rather describe that accurately than describe the destination.
The groundwork is the part above: identities for non-human actors, a permission that governs what a model may read, metering on every call, and an audit trail that can already answer who did what.
Those exist because they are hard to add afterwards, not because anything needs them yet. What comes next gets built on top of them — visibly, and with the same switch you already have.
Get started
We're onboarding a small number of design partners first.
Tell us about your team and what you're delivering. We'll get back within one business day to set up a walkthrough on your own data — or just answer whatever you're weighing us against.
Prefer email? Write to hello@zenyto.com — we read every message.